Customer Testimonials
"All the folks at De Novo have always been quick to respond, extremely knowledgeable and provided exceptional support. I've never been unsatisfied with any of my De Novo staff interactions, they are all top-tier professionals."
Mac Trubey
"I am very satisfied with the support, the response to my inquiry was done in a very prompt way and professionally. Thank you!"
Nino Kvirkvelia
PhD Houston Methodist Research Institute
"Greg was quick to respond and super helpful! The issue resolved itself somehow but I'm very grateful that Greg was quick to help recover my data. Thank you so much!!"
Mekha Thomas
Johns Hopkins School of Medicine
"Great service and solved the issue quickly and efficiently."
Ali Arbab
Progessor
Augusta University
"The DeNovo team has been amazing in speed and clarity of response. Thank you!"
"As always, service is fast, reliable and helpful."
Martin Kopp
Product Support
Sysmex Partec GmbH
"The support from Katherine was very helpful and her explanation was very clear"
"Holly Bonar was fast, friendly and efficient in helping me answer my question about linking gates. I really appreciated her help and willingness to assist me."
Alexis Miller
Technical Specialist
University of Maryland Medical Center
"Katherine’s expertise was evident, but what really set her apart was her genuine care and commitment to making sure I was completely satisfied. She didn’t just answer my questions—she anticipated potential issues and addressed them proactively. By the end of our session, I felt much more confident in the product, thanks to her guidance. After such an excellent experience, we decided to extend our license for another year"
"I really appreciate the quick help to make my FCS Express analyses successful."
Andrea Hodgins-Davis
Sr Research Associate, Flow Cytometry
LabCorp
"Very quick reply and solved my problem right away. Thank you Greg!"
Jo Suda
Project Scientist, Flow Core
Cedars-Sinai Cancer Department
"We, at Miltenyi Biotec, are grateful to have had the opportunity to work with you! Chris offered us superior customer service. Chris was always helpful and gracious about helping our staff to finish important projects. Looking forward to continuing doing business with DeNovo Software."
Maria Dolores Lopez Lopez
Office Manager, Miltenyi Biotech
"Very quick reply. Very specific help and solved the problem."
Jochen Behrends
Head, Fluorescence Cytometry
Leibniz Center for Medicine and Biosciences
"Holly Bonar is always responsive and friendly. She helps a lot and we're very grateful for all of her troubleshooting."
Jennifer Jordan
CLS Coordinator - Flow Cytometry
Eurofins Viracor
"Greg was extremely helpful and quick to respond!"
David Custis
Research specialist in flow cytometry
Louisiana State University Health Services
"Very quick response - highly appreciated! Thank you."
Claudia Kolm
Post Doc
Karl Landsteiner Privatuniversität für Gesundheitswissenschaften
"Quick efficient and to the point. Very satisfied and always available."
"Thank you for your support, the service is very fast and accurate."
"Robin is very knowledgeable. Answered my question quickly. I especially liked the video showing the place I need to go on the software."
Xiaoxuan Fan
Director and Associate Professor
Flow Cytometry Shared Service
University of Maryland School of Medicine
"Excellent technical support! Greg answered all my questions. Thank you!"
Florin Tuluc
Director, Flow Cytometry Core Lab
CHOP Research Institute
"Thank you for your prompt, accurate, and proactive responses to my inquiries. They have been very helpful."
SeongJoon lee
ImpriMed
"I had the absolute pleasure of working with Katherine, and I must say, her customer support was nothing short of exceptional. In all my years of experience, I have never encountered such a dedicated and knowledgeable representative. From the moment we connected, Katherine was incredibly patient and attentive. She went above and beyond by offering to hold a Zoom meeting where she meticulously walked me through every detail I needed to know. Her explanations were clear, thorough, and tailored to my specific needs, ensuring that I fully understood everything."
"The support we obtained from Juan Vazquez (FCS Express) was very good, not only he solved our problem but also, after analyzing our data, he pointed to an issue related to the "time" parameter that we had not noticed before. Thanks."
María José Sánchez
Universidad Pablo de Olavide
"Great, Immediate and relevant."
John Whitesides
Supervisor, Research Laboratory
Wake Forest School of Medicine
"Quick response with excellent answer to my question, complete with follow-up. Exceptional service, thank you!"
"Robin steered me towards a very simple and effective solution!"
Adam Pagenkopf
PhD Candidate
University of Wisconsin
"Katherine is an amazing. She helped me with a nontrivial application. She is very knowledgeable and pleasant to talk to."
Marina Malovichko
Assistant Professor
University of Louiville
"Greg is pretty good in explaining things and I am really happy talking to him."
Sathi Konduri
Senior Clinical Scientist
Machaon Diagnostics
"I think the support is very good."
Fredrik Wallberg
Flow Cytometry Coordinator
Quell Therapeutics
"I received a quick and incredibly helpful response."
Einat Vitner
"Timely response, all good!"
Markus Vähä-Koskela
Senior Researcher
University of Helsinki
"Greg is very knowledgeable and was very helpful. He not only helped with the formatting issues but was able to provide guidance regarding how FCS express does spectral unmixing and all panel related questions"
"Very quick, very concise answer to resolve my issue. Thanks!"
David Duerr
IT Support Technician
MAWD Pathology Group
"Andrea responded to my questions fast. Andrea is knowledgeable in explaining features that can be applied to my solutions."
"Juan was very attentive and informative."
Ronny Uzana
Surgical Oncology Research Lab
Tel-Aviv Sourasky Medical Center
"You guys are the best, always. No notes!"
Danielle Silvestri
Supervisory Medical Technologist
San Diego VA Medical Center
"Holly was very helpful and quick to respond! Thank you for the continued stalwart support you provide."
Jason Zacher
GMP Systems Manager
Lyell Immunopharma
"Very fast response from Juan. My own mistake in purchasing the wrong package. Juan sorted it out very quickly. Always get a great response from FCS Express."
Bernie Fallon
WMC Health
"Holly jumped on the call to assist without knowing if the issue pertained to her application. It end up the issue was with the FacsCanto PC instead. Thank you Holly for always providing top notch cusotmer service!"
Juliana Schallert
Senior Business Systems Analyst
Baptist Health South Florida
"The response time was very fast-almost immediate. Problem solved by the expert."
Bee Ling Ng
Senior Scientific Manager
Wellcome Sanger Institute
"Thank you for your prompt, accurate, and proactive responses to my inquiries. They have been very helpful."
SeongJoon Lee
ImpriMed
"Flow cytometry-based research was a large component of my graduate training as it is a superior approach for quantifying immune cell abundance & analyzing immune phenotypes at the protein level. At Roswell Park Comprehensive Cancer Center's Flow and Immune Analysis Shared Resource, we used FCS Express to study IRF8 protein expression in macrophages and monocytes within murine and human breast cancer models in our most recent publication. I truly appreciated the one-on-one training, program updates and friendly support from the De Novo Software team and we are proud to recommend FCS Express for flow cytometry data analysis."
Stephanie Tzetzo, PhD, MA
Roswell Park Comprehensive Cancer Center
"Greg was proactive, patient with listening to my issues, and highly competent. Thanks so much!
Shriram Venkatesan
Research Specialist
Stowers Institute for Medical Research
"The response was quick and detailed. It helped to answer my question and move on with FCS analysis. Many thanks :)"
Teresa Frrasconi
Molecular Partners
"Juan provided a great support, very fast and efficient. Thank you Juan!"
Elena Rubio de la Torre
Customer Applications Manager
NanoCellect
"Quick to answer, and when I sent the files the support provided a complete solution."
"Juan answered promptly and gave me exactly what I needed. Thanks for the quick reply!"
"I was assisted by Katherine Rittenbach. She contacted me immediately and provided me with excellent service. My issue was resolved. Thank you!"
"Holly was superbly helpful."
Benjamin Tjoa
Chief Scientific Officer
Ignyte Bio
"Super quick response, thanks!"
Aly Krasny
Research Scientist
Poseida Therapeutics
"Katherine perfectly answered my questions. Thanks!"
Jingli Wang
Einstein School of Medicine
"I received excellent support and service. Thanks."
Rakesh Singh
Professor and Head of Biochemistry
Banaras Hindu University
"Katherine was extremely helpful and answered all my questions! Thanks so much!"
"Amazing service, Juan Vazquez was great."
Priyal Dave
University of Southern California
