Knowledge Base - refund policy

De Novo Software offers a 30 day, fully functional, evaluation version of our software completely free. We encourage our customers to try the evaluation version prior to purchasing the software. De Novo Software assumes that you have tried the evaluation version and ensured that it works as you expect with your data.

Once FCS Express is purchased and a countercode is issued, we will not issue refunds for that version of FCS Express. If a countercode has not yet been issued, we will be happy to refund your purchase within 30 days of your purchase.

If you have purchased the dongle we can refund your purchase within 30 days of purchase upon return of the dongle.
If you have purchased the internet dongle we can refund your purchase within 30 days of purchase.