Obtaining your countercode

Countercodes are a licensing option that you have when using FCS Express. For a detailed description of countercode, please click here.

A countercode is not required for 45 days after purchase. De Novo Software will only issue a countercode once we have received payment for your purchase. If you purchased using a credit card, your purchase will be approved as soon as the credit card payment is processed, which is typically as soon as we enter the order into our system.

After 45 days, the software will not run unless a countercode has been entered. Please follow the procedure described below in order to obtain the countercode. Remember that the countercode will lock that copy of FCS Express to a particular computer, so be sure only to request a countercode for the computer that you want to use FCS Express on.

If you wish to obtain a countercode prior to the 45 days being over, you can do so by selecting System->Enter Countercode from the File tab. The wizards shown below will guide you through the process.

Obtaining your countercode Automatically via the Countercode Wizard

This is the simplest way to obtain your countercode. In order to use this method, the computer you are setting up the countercode for must be connected to the internet.

  1. Start FCS Express. The Countercode Wizard will appear.
  2. Select Configure countercode automatically
  3. Press Next.
  1. Enter your email address and the password you entered on the De Novo Software web site when you registered.

If this is for a purchased copy, make sure to log in using the e-mail address of account that the purchased copy is registered to.

If you do not remember your password, enter your email address and press the I Forgot My Password button.

  1. Press Next to continue.

Your countercode has now been successfully obtained.

  1. Press Finish to continue and start FCS Express

 

Obtaining your countercode Manually

This option allows you to obtain your countercode if you are not connected to the internet. You can follow these instructions to both obtain your machine specific code, and enter your machine specific countercode.

  1. Start FCS Express. The Countercode Configuration Wizard will appear.
  2. Select Configure countercode manually.
  3. Press Next.
  1. Click the Copy Code to Clipboard button.
  2. Click on the link on the screen or click here to go to the countercode page on the De Novo Software web site.
  3. Press Cancel to close the wizard. We will re-open it later, once we receive the countercode.
  1. Return to your web browser which should be at the De Novo Software website
  2. Enter you name and email address
  3. Paste the countercode that you copied in step #4 above
  4. Click the Get CounterCode button.
  5. Check your email for the countercode. After it arrives, copy the countercode from your email.
  6. If the Countercode Configuration Wizard was closed in step #5, start FCS Express. The Counter Code Configuration Wizard will reappear. If the wizard was not closed in step #5, return to the wizard.
  7. Press the Paste Countercode button in the wizard.
  8. Press Next to complete the process.

 

Countercode DLL website