Uploading your files to De Novo Software via FTP

Uploading your files to De Novo Software via FTP

De Novo Software is now providing a web browser based FTP site for our customers to ease the process of transfering data files to our staff for review. To access and upload your files to the FTP please follow the easy steps below.

You may also use a standard FTP client via the our Standard FTP Instructions.

Uploading your files to the De Novo Software FTP server

  • Navigate to http://customerftp.denovosoftware.com/login.html in your web browser of choice.
  • Enter the Account and Password that the staff at De Novo Software has sent you via email. In certain circumstances you will not need a password and this should be indicated in the email you received.

  • Click on the upload button as in the image below.
  • Browse to the file you wish to upload using the Browse Files button on the file dialog that appears. (if you would like to upload multiple files hold down control as you click on files to select multiple files)
  • Click on the Upload button.
  • Once the upload is complete you will see your file in the list within the brower.

Downloading files from the FTP server

In most cases the staff at De Novo Software will send you a weblink to download a file from the FTP site which will not require you to login. If you do have to log in to download a file please follow the easy steps below.

  • Navigate to http://customerftp.denovosoftware.com/login.html in your web browser of choice.
  • Enter the Account and Password that the staff at De Novo Software has sent you via email.
  • Click on the file or folder you wish to download. Once selected it will be highlighted in blue.
  • Click on the download button as in the image below.
  • Choose to save the file to a location on your computer when prompted by your browser.
  • The file will now be saved to the location you specified and is ready for use.

    Downloading multiple files at once

  • Follow the instructions above to login to the FTP.
  • Click on the Batch Download button (located under "More Actions").
  • In the Batch Download window control+click on the files you wish to download.
  • Click on the Add button to add the files to the download Queue.
  • Choose the directory on you computer you wish to save the files to by clicking on the Choose Directory button.
  • Click on the Start button to begin the Batch Download process.

Once the download process is complete the files will be available in the location you specified.

 

Using a Standard FTP Client

If you would like to use a standard ftp client rather than the web client listed above please use the following information.

  • Server name: customerftp.denovosoftware.com
  • Port 21
  • Enter the User name and password provided by De Novo Software (contact support@denovosoftware.com to request your User name and password)