FCS Express Claim Instructions - Nexcelom Bioscience Customers


Dear Customer,

Thank you very much for purchasing a copy of FCS Express through Nexcelom Biosciences, one of our valued resellers. When you received your package of FCS Express from Nexcelom Biosciences it should have included instructions which contain your order number and claim code. If you are unable to locate these instructions, please contact support@denovosoftware.com and we will help retrieve it for you. We hope that you enjoy the software and should you ever have any questions, including questions registering or installing the software, please contact us at support@denovosoftware.com as well.

Please follow the instructions below prior to starting FCS Express for the first time. When you start FCS Express for the first time, it will attempt to obtain your configuration file from our website. However, until you complete the instructions below, the software you have just obtained will not be registered to you, and you will not be able to obtain your configuration file.

First you must register this copy of FCS Express to yourself. Please follow the instructions below:

  1. Go to https://www.denovosoftware.com/cgi-bin/ClaimApp.dll?skin=nexcelom.

  2. If you already have a De Novo Software account, proceed to Step #2a for login instructions. If you do not have a De Novo Software account, proceed to Step #2b for registration instructions.

    1. Log into your account by entering your e-mail address and password in the section highlighted below, press the Login button and continue to Step #3.

    2. To register for an account, enter your information under the “New Members” section of the page.

    3. Press the Create My Account button when you are done. Once you create your account, you will be automatically logged in.

  3. Enter your claim code into the edit field on the page and press the Use Claim Code button.

  4. You will then be asked to confirm the products you are claiming.

    If they are correct, press the Confirm button. If they are not correct, please contact sales@denovosoftware.com and refer to your order number.

  5. A dialog will appear confirming your claim was successful.

    Congratulations! You may now download and install FCS Express. Installation instructions are located at https://www.denovosoftware.com/site/InstallationInstructions.shtml



  6. For assistance with Vision CBA instrument operation or assay protocols, please contact Nexcelom Bioscience at support@nexcelom.com or call Nexcelom Bioscience support at (978)-327-5340.